Change Leadership: Developing a Change-Adept Organization

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Do you have an active outreach plan? Member calls or visits can help uncover issues, shortfalls and opportunities in surprising and unexpected ways.

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Keeping track of member needs and behaviors help provide the rationale for board members to make needed changes. What is your organization tracking and why? Sharing the outcomes from member and non-member assessments and market research throughout the organization is essential to building a shared understanding of the obstacles and opportunities that lie ahead.

Creating the culture for change and success. Engaging staff across the organization in a clear, continual and consistent manner helps make certain staff are well informed about what is happening in the organization and are encouraged to raise challenges, good ideas and problems so they can be resolved Successful leaders and organizations keep their word by following through on plans and decisions.

Few things undermine morale or disrupt trust more than the failure of leaders and their organization to live up to the expectations they set for themselves. Change, innovation and creativity are not necessarily the same. Change is not always about creating something new; sometimes it can be about repackaging things in a new way.

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Successful organizations celebrate success. Doing so assures you are focused on the future. Make sure change is driven by facts, well-researched data and information, rather than speculation or opinion. Opinion-rich decision-making is out. Successfully moving to a change adept organization is strengthened when the anticipated change is carefully considered, well planned and transparent. Be certain you are providing adequate resources to accommodate the change, whether it is new products, new process, new standards or new services.

Few things erode confidence more than a demand for change or continuous improvement coupled with inadequate resources to successfully achieve the desired outcomes. Be realistic. Sure, we can debate the resources needed, however gaining consensus among those accountable at the start is essential to assuring success. Leaders must be a catalyst for change. Finding ways to build change into the life and culture of the organization is paramount. Anchoring it with board support is at the core of being change adept.

It is important to recognize that change is not always triggered by external factors. Sometimes organizations atrophy. Painting a picture of how the organization will make the transition into that future is the embodiment of leadership. A leader can build upon institutional history by acting as a teacher and guide—explaining why things need to be done in a new way and enabling others to see the value and benefits of change.

Understand that conflict that comes with change. Bad habits remain deeply ingrained in many large organizations, and it was perhaps this implict admission that moved her focus in World Class to the more dynamic possibilities for small and medium-sized knowledge-based companies. I doubt that there is much point in middle to senior executives reading this book they will either know it all, which is fine, or say they know it all when they do not. I very much hope, though, that the down-to-earth lessons that Ms. Kanter has collected over a generation will reach younger managers before they are confused by too much "cutting edge" research.

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    Managing strategic change

    Culture is a set of 'taken-for-granted' assumptions, views of the environment, behaviours and routines Schein. Culture , as a set of taken-for-granted assumptions, will effect:. The cultural web was devised by Gerry Johnson as part of his work to attempt to explain why firms often failed to adjust to environmental change as quickly as they needed to.

    He concluded that firms developed away of understanding their organisation - called a paradigm - and found it difficult to think and act outside this paradigm if it were particularly strong.

    Managing strategic change

    It is concerned with the manifestations of culture in the organisation and has six inter-related elements. For example, it may be easier to change the formal organisational structure than it is to change long established routines and habits. The process of change, shown in the diagram below, includes unfreezing habits or standard operating procedures, changing to new patterns and refreezing to ensure lasting effects.

    Lewin also emphasised the importance of force field analysis. He argued that managers should consider any change situation in terms of:. The model encourages us to identify the various forces impinging on the target of change, to consider the relative strengths of these forces and to explore alternative strategies for modifying the force field. Part of unfreezing existing behaviour will be to break down resistance to change.

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    Resistance to change is the action taken by individuals and groups when they perceive that a change that is occurring is a threat to them. Resistance is 'any attitude or behaviour that reflects a person's unwillingness to make or support a desired change'. Resistance may take many forms, including active or passive, overt or covert, individual or organised, aggressive or timid.

    For each source of resistance, management need to provide an appropriate response.

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    According to Kotter and Schlesinger there are four reasons that explain why certain people resist change. For change to be successful, implementation efforts need to fit the organisational context. The change kaleidoscope was developed by Julia Balogun and Veronica Hope Hailey to help managers design such a 'context sensitive' approach to change. Each of these factors can be assessed as positive, negative or neutral in the context of change.

    Change Leadership: Developing a Change-Adept Organization
    Change Leadership: Developing a Change-Adept Organization
    Change Leadership: Developing a Change-Adept Organization
    Change Leadership: Developing a Change-Adept Organization
    Change Leadership: Developing a Change-Adept Organization
    Change Leadership: Developing a Change-Adept Organization

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